TY - JOUR AU - Nugraheni, Reny AU - Kirana, Gerardin Ranind PY - 2018/03/13 Y2 - 2024/03/28 TI - The Analysis Quality of Service and Patient Satisfaction Participants of Health BPJS in Interior Services in Hospital X of Kediri City JF - Journal of Global Research in Public Health JA - JGRPH VL - 3 IS - 1 SE - Articles DO - UR - https://jgrph.org/index.php/JGRPH/article/view/120 SP - 9-17 AB - <p>Government through the Health Insurance Provider Board (BPJS Kesehatan) which is the incarnation of PT. ASKES, strives to realize a healthy Indonesia program. All walks of life are entitled to receive health insurance from the government through programs from the BPJS Health. Regional General Hospital X Kota Kediri is a hospital belonging to the Government of Kediri. Therefore, the Hospital of X Kota Kediri must open themselves to receive and serve all patients both BPJS patients and general patients with the best. In this research, the object of research is Hospital X of Kediri City. And carried out in March 2017 to May 2015. Samples taken were inpatients treated at Flamboyan room, Dahlia room, Anggrek room, Teratai room, Bougenville room, Melati room and &nbsp;Mawar room. 200 respondents. Based on the analysis of research results can be concluded that the existence of service quality relationship with patient satisfaction BPJS in service inpatient at HOSPITAL X Kediri. Given that patient visits at Hospital X are heavily influenced by patient satisfaction, the steps that should be taken by the hospital management is how to improve the quality of service</p> ER -